How do you manage patients who send hostile or overly frequent messages through online patient portals in outpatient psychiatry?

This is a complicated yet important topic that should consider boundaries, diagnosis, threat assessment, and termination.

Starting with boundaries, I think it is important for the clinician to establish the boundaries that they are comfortable with and share that information with the patient, all wh...

The optimal approach will vary with patient and context, but in general, I feel it’s best to discuss this directly with the patient. Oftentimes, people aren’t aware of what frequency is appropriate, so gentle education helps. If it doesn’t, this might be someone you do not wish to contribute with, i...