What strategies do you recommend for new primary care providers to help create boundaries with patients on their virtual portals (I.e., MyChart)?

I recommend creating a dot phrase that can be added to all of your replies as a form of signature to help educate your patients. I also suggest printing the same at each visit along with the patient’s visit instructions.

***Patient Virtual Communication Best Practices for Optimal Results***

MyChart messages offer a convenient format to follow up on a recent medical visit or for test results. MyChart is not an appropriate format to address new or complex health issues. Please schedule a medical visit in person or via telemedicine for new or complex health concerns. Please keep your question or concern on MyChart short and limit your message to a paragraph or two, in order to facilitate a quick response. Please do not re-use old MyChart entri...