What strategies have you found effective in reducing intake no-show rates among patients with severe and persistent mental illness?   

Reducing no-shows for community-based intakes depends on how people are initially engaged. Relationship building is always an important factor. Maintaining contact with the referral source and providing several prompts for the appointment to the client begins the process. Providing incentives to att...

In addition to individual engagement at the initial evaluation, there are also systems and program structural issues that should be examined. Some of these include: Flexibility in the hours the program is open. How and when reminders are sent. How long people have to wait to be seen and the len...